frequently asked questions

click on a question to see the answer

How do I sign into my account?
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On the ‘my account’ page (found at the footer of the home page), go to ‘already registered?’ and fill in your log in details.

Track My Order
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Email us and we will do our best to track your order down and rectify any issues. You can find our details on the ‘contact us’ page (found at the footer of the home page).

How Do I Shop The Directory?
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Use the menu bars to select the product type. Use the search bar to look for a particular item.

How do I see more product details?
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On the product page you'll see tabs at the bottom of the images, flick through these for more information.

Why is there an item in my shopping bag which I can't buy?
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This could be an IT issue with our website, please call in to let us know and we will fix ASAP. Simply let us know what it is you’re trying to order and we can do this for you over the phone. You can find our details on the ‘contact us’ page (found at the footer of the home page).

Can I let you know my thoughts?
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Fill out the FAQ form below, email us or leave a review. You can find our details on the ‘contact us’ page (found at the footer of the home page).

Reset Your Password
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On the ‘my account’ page (found at the footer of the home page), select ‘forgot password’ at the log in box. Go through the steps to create a new password.

I have received a faulty item / My Item has become faulty
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Call or email our service team, you can find these details on the ‘contact us’ page (found at the footer of the home page). If we’re busy then you can request a call back via the automated system.

How do I search?
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Type in the product name or product number in the search bar and press enter.

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